It’s easy to build a bot; it’s hard to build a useful bot. Chatbots have been circulating the buzzword bins for the last two years, and a day doesn’t go by where you don’t hear about some new chatbot being launched to support customers or processes. Now, look at your phone. How many chatbots are you using? Go ahead. I’ll wait. With chatbots, you can easily build a novelty, but without a clear plan and intuitive design, you might build something that works, but that nobody wants to use. For this luncheon, we’ll discuss what it takes to build a useful and compelling chatbot, as well as how to design and prototype bots before you build them. We will then go over a “useful” chatbot application, and how it was built from end-to-end.
About the Speaker
Michael Szul has spent two decades in software engineering in industries as diverse as insurance, energy, travel, and higher education, including consulting with companies such as AIG and Conde Naste. He has worked in both application and product development, as well as framework creation, code generation, API building, and machine learning. Szul is a speaker, blogger, podcaster, Microsoft MVP in AI and Developer Technologies, and author of Building Chatbots in TypeScript with the Microsoft Bot Framework. Currently, he is the manager of undergraduate medical education applications for the University of Virginia’s Health System.
Thank you luncheon sponsors: