Serco Inc.

Michael Goertzen

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Serco Inc. is the North American division of Serco Group, plc, one of the world’s leading service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our customers deliver vital services more efficiently, while increasing the satisfaction of their clients. Serco brings deep domain expertise and proven processes informed by over 50 years’ experience, with over 40,000 people in 35 countries across the world, and 8,000 in the Americas. Serco professionals advise our customers, as well as design, integrate and deliver solutions that transform how clients achieve their mission and transform government efficiency. We help tackle the big, complex problems of our interconnected world in the areas of defense, citizen services and transportation. Serco’s clients come to us with confidence that we have the expertise to take service delivery to the next level of performance. We know how to make services run smoother, smarter and more efficiently. We help transform the experience of the end customers in a positive and sustainable way. Our presence in the Shenandoah Valley includes the USPTO Classification Services contracts as well as support and management services for numerous additional Serco programs.